Re:Home Depot Finds DIY Success with Vector Search
by kevin_thibedeau on Wednesday March 16, 2022 @04:38PM
(#30703766)
I ordered some items from them I couldn't find in my local stores. One of them was sent from a store but it was an older model different from the one I had ordered from the site. It turns out they reuse the same SKU when products are updated. Phone support refuses to provide customer service for anything delivered from a store so I had to go back and exchange it for the proper model. Except that the price had risen since I placed my order and the drone at the customer disservice desk insisted that I had to pay the difference. I had to argue with them to do what they were supposed to do with printouts from the web site showing their foolishness.
Never use the Home Depot site to buy anything.
There's no way to know if something actually exists in the store, before driving there. If you call, they look at the app and say yes. If you ask for help finding where the pile of "40 in store, aisle 12, bay 15" is, they look at the app and say it's out of stock, where you can sometimes then go find it a few aisles away, but almost always not. I've wasted so many hours, with so much frustration walking around those damn aisles.