Re:Tell HN: I can't buy a PS4 because of my email
by aysfrm11 on Wednesday March 16, 2022 @09:00AM
(#30698214)
A 'normal internet user' has an email address, the format of which is probably specified in some decades old RFC.
Nothing else but the format should be checked and ANY kind of error should be properly communicated.
I had two situations recently that cost me a substantial amount of time and effort, due to f**ed up email handling and non-communication to the user.
Once I tried to sign up to Pinterest with my personal catch-all domain using the emai [email protected]. Only received random errors no matter what browser and IP I tried, had to contact 'support' (three levels of bots) to eventually find out that 'pinterest' is a reserved word because of which they would not accept my email.
Second situation in a hotel trying to connect to WiFi via a captive portal. Using email [email protected] (which I used to check in and was thus required to use in the portal) the page just refreshed again and again without throwing a user facing error. After significant back and forth at the reception I was educated that I was only allowed to use private / personal emails (meaning GMail). My own domain wasn't personal enough...
Both situations could have been rectified easily if proper errors would have been communicated.
Nothing else but the format should be checked and ANY kind of error should be properly communicated.
I had two situations recently that cost me a substantial amount of time and effort, due to f**ed up email handling and non-communication to the user.
Once I tried to sign up to Pinterest with my personal catch-all domain using the emai [email protected]. Only received random errors no matter what browser and IP I tried, had to contact 'support' (three levels of bots) to eventually find out that 'pinterest' is a reserved word because of which they would not accept my email.
Second situation in a hotel trying to connect to WiFi via a captive portal. Using email [email protected] (which I used to check in and was thus required to use in the portal) the page just refreshed again and again without throwing a user facing error. After significant back and forth at the reception I was educated that I was only allowed to use private / personal emails (meaning GMail). My own domain wasn't personal enough...
Both situations could have been rectified easily if proper errors would have been communicated.