Ask HN: My Google account was hacked, Google says they can't help

Re:Ask HN: My Google account was hacked, Google says they ca... by lululouise on Monday March 14, 2022 @05:11PM (#30678392)

I spoke to Google on the phone and via chat, they said there is nothing they can do, except walk me through the restore process, which is impossible, as the hacker has the restore email and number. Google says only the account holder can make changes, yet I can't and someone else can. They have hung me out to dry!!!

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Re:Ask HN: My Google account was hacked, Google says they ca... by cowvin on Monday March 14, 2022 @06:45PM (#30679509)

Honestly, your first problem you need to solve is getting back home. Google has no way to distinguish between an overseas hacker trying to get into your account vs your current situation. You currently have no way to prove your ownership.

So what I would suggest is to focus on getting home. If you have to borrow money from family or friends or whatever, that's what you do.

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Re:Ask HN: My Google account was hacked, Google says they ca... by senectus1 on Monday March 14, 2022 @08:52PM (#30680508)

actually I'd get my bank accounts etc locked down. consider that everything tied to that email address is now vulnerable.

Go to your embassy, lock down your life and start a new account ENABLE 2FA. Use a decent password manger, dont reuse passwords.

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