In software Engineering there is no evidence that working from home is less productive. Personally it is quite the opposite with open offices still being the norm in most companies.

However, it is important to adapt your company to a remote working culture. You can't simply replace your physical meetings with Zoom meetings. In order to ensure a good team spirit, it is also important to organise regular meet ups between all your remote staff at least once a quarter.

And regarding your approach to "quickly" resolve things, I shall refrain from repeating the words that software engineers use for people like you. You are assuming that your issue is the highest priority issue that needs to be resolved immediately. This can be highly disruptive for Software Engineers, especially when multiple business stakeholders tend to do the same.