> To everyone complaining, have you first tried to contact support and explained your situation?

Spending hours writing emails back and forth in my non-native language is not exactly my top priority at the moment, as you may guess because of recent events.

The email is very clear: I have to move regardless of my views or opinions, or else. ToS is very standard as well: service may be interrupted at any moment with no guarantees, all discussion is to happen in US courts.

I see no basis for a support ticket.

Besides, would you really want to stay after something like this?

Maybe as an individual I could see supporting them, but as someone who works in the corporate world and actually needs to rely on services like this, I wouldn’t risk doing business with a company that might change their TOS at the drop of a hat because of the political views of their CEO or some geopolitical event.

> because of the political views of their CEO or some geopolitical event

Outside of the unprovoked war, there are a few very novel things going on: Putin threatening a nuclear 1st strike, EU banning Russian aircraft and naval vessels, disconnecting Russia from SWIFT, major companies divesting their Russian assets, Russia banning foreign current withdrawals, Germany massively boosting their defense funds, EU nations openly donating weapons to fight the Russian invasion, Russian stock market refusing to open, Russia banned from the World Cup and other sporting events, etc.

There are some major, major world events happening. It’s gonna get a little bumpy.

This announcement seems like one of the least surprising or least world-changing events of the last 96 hours.

And with all of the sanctions against the financial connections to Russia, it seems like there will probably be lots of complications in even doing business with Russians. Purely from a business standpoint I can understand cutting off the market if you think they're unlikely to be able to pay easily, and then the idea that a predominantly Ukrainian company would be expected to put up with this is ridiculous.

Children getting targeted by cruise missiles is not a "hat dropping". My work depends, in no small part, on _not_ living in a world where that happens as a matter of course. My respect for this company just increased substantially.

So completely agreed.

And my outrage is also in sync with yours as long as we are talking about children in the white little backyard of Europe. Other places? Other war crimes? For that we’ll outrage on Reddit. Join us.

Here you go, you find yours https://en.m.wikipedia.org/wiki/Tu_quoque or head to “Ad hominem” if you’d need a longer list to pick from.

> I wouldn’t risk doing business with a company that might change their TOS at the drop of a hat because of the political views of their CEO or some geopolitical event.

So, BP, Royal Dutch Shell, Delta Airlines or any of the other myriad of businesses, large and small, that have taken action affecting business partners or customers without or in advance of government mandates? Well, I mean, good for you that you will restrict your business to such a small pool of suppliers/partners, but good luck competing with those that don't.

>because of the political views of their CEO or some geopolitical event

If America were at this moment dropping paratroopers into Canadian cities and trying to hunt down the Canadian government, and 70% of the Namecheap workforce lived in Canada, would you still consider that just a 'political view' on 'some geopolitical event' or something more consequential and relevant to the company?

"at the drop of a hat" - I think you mean "at the drop of a bomb"

Seems like not a great time for their chat support to be down for maintenance.

Incidentally I am in the process of transferring a domain to namecheap today.