Without diving into specifics we'll never know of course. But consider the opposite: would good decisions positively or negatively impact their business? Would they prevent them from achieving their mission or focusing on other things?

I can think of how bad decisions could negatively impact their mission and focus:

- App is slow and buggy, pressuring users to choose a different service altogether

- A much larger support staff is required to handle customer issues

- Bugs are painful to address and require weeks or months to resolve

- Developers spend more time fixing bugs and less time working on features, resulting in delayed features and an increased team size to allow more parallel development