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A comment on Newegg has a bit of a scandal on its hands. Parent comment

Re:Newegg has a bit of a scandal on its hands by kevin_thibedeau on Wednesday February 16, 2022 @04:16AM (#30357854)
The support rep is following a script cooked up to follow a directive from an MBA. Support is a cost center, subject to optimization for P&L. Reputation isn't in the analysis so the customer hostile solution is best.
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Re:Newegg has a bit of a scandal on its hands by bombcar on Wednesday February 16, 2022 @07:37AM (#30359231)
Exactly. The rep gets yelled at for a “cost” repair. He gets no telling about a chargeback, that’s eaten somewhere in finance.
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