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Re:A database of broken things to identify common failure mo... by keerthiko on Monday February 14, 2022 @06:35PM (#30340113)
I like this idea, with the refresher email (bonus points for the interval and options being tuned per product category) starting by asking

- still using, works

- no longer need (did its job), works (could still do the job)

- no longer need (did its job), spent

- still need, replaced (broken or worn/torn)

- didn't end up using it much, works (?)

and prioritizing contact especially around the issue spikes in the timeline for said product

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