News for hackers. Stuff that matters.

A comment on Booking.com is moving its customer service staff to an outsourcing company. Parent comment

Re:Booking.com is moving its customer service staff to an ou... by dtech on Friday February 11, 2022 @05:32AM (#30299715)
It's a real-life dark pattern. The benefits of showing the price with taxes for consumers vastly outweigh the minor problems for stores, other than makes them look cheaper.
[ Parent | on HN ]
Re:Booking.com is moving its customer service staff to an ou... by nottorp on Friday February 11, 2022 @06:02AM (#30299948)
I'd call it "fraud". The store is basically hiding the real price from me.

Are there "service charges" too? :)

[ Parent | on HN ]