That's as German as you get. I'm sure there is a German idiom for "that's how it's always been done and the change is someone else's fault" because that's the attitude. Had that a couple of times in shops. Business is bad because we're closed at peak times and that's the customer's problem. Business is bad because we don't accept cards and that's the customer's problem. Business is bad because our customers don't have fax machines these days and that's the customer's problem.

Recently I was with a German friend and she nearly fell on her ass when I showed her that you can actually pay at a car parking machine in the middle of nowhere with Apple Pay here in the UK.