I can only assume they know but can't fix it.
In fact, why isn't there "adjust volume to surroundings" like there is for brightness? They should KNOW how loud is appropriate based on mic input.
Maybe it's for people who drop their earbuds? So it can be heard from a distance? That would certainly explain it...
A hack would be to put some foam or so inside to dampen the sound and then max out the volume. Then they physically cannot make loud sounds.
I think the volume of complaints and popularity of AirPods this speaks to wider variations in human hearing perception than one would expect. The main body of users have no problem, but enough people experience those sounds as painful to generate a volume complaints.
Either way it's horrible, all of these noises seem to be at a fixed or separate volume level than the media volume (which actually is common for apple). Siri used to have a separate volume than media (still might?), and then you also have ringtone volume, and sound in settings barely even hints that all these separate volumes exist.
People have been complaining about BEING CAUSED PAIN BY AIRPODS for YEARS and they are not doing anything about it!
This being the top rated comment here further proves it's a major issue for airpod users. What the fuck, apple?
I am absolutely terrified of that painful sound and will regularly check battery to ensure it won't hit me.