I fully agree. Technical people often get lost in the weeds. I recall someone trying to extoll the virtues of a self-hosted YouTube alternative (the name escapes me). To him it was clearly superior to YouTube. So I installed the solution, and spent an hour trying to set up and subscribe to the required indexing services. I gave up and went back to this person and explained that no one is going to spend even 10 minutes messing around if they just want to see funny cat videos.

I've built my career on trying to explain this human element to technical people, and if anything, my job security only improves year over year. I see this same attitude in the Linux community: a willingness to work around UX issues because of perceived benefits in other areas. This is why Linux remains such a niche OS for consumers. No user should ever, for any reason ever, have to open a CLI to install a program. But try arguing that on any distro forum and expect a world of hurt.