I've read stories here on HN about non-existent Google customer support from people who worked at companies that were paying Google millions.

I live in a third world country on little island in the middle of the Pacific Ocean, yet have had Google respond within minutes every time I've had an issue (multiple times over the past decade). They have provided support both by phone and chat. I pay them 2 figures a month.

+1 on this. I’ve actually had them call me back proactively multiple times on a simple case too. Obviously it’s all anecdotal. But I have been happy with them (when paid)

They're supposed to have paid customer service for non-business users too if you pay for Google One, no idea how effective that is.

I was wondering that as well because I have Google One. When I go to the support page it claims 24/7 support for phone and chat in 2-3 minutes and e-mail support within 24 hours.

I have no idea what Google One is, but I get that level of support for the $12/month I pay them for Google Suite and have had great support experiences multiple times over the past decade.

If you have a Pixel, there's also chat + phone support in the help menu, though I'm not sure whether they handle account issues. (I used it a couple times because of, you guessed it, hardware issues)