Any guides on the "Federal incident command system" to read from (e.g. without blindly googling for it). Thanks?
Re:Roblox October Outage Postmortem
by jimmySixDOF on Thursday January 20, 2022 @10:43PM
(#30018878)
In addition, you can look into ITIL/ITSM Incident Management plans, they have well developed process structure to work from as a guideline.
I have also seen organizations recommend Kepner Tregoe method training for real time high pressure problem solving based off Nasa Mission Control systems.
https://training.fema.gov/emiweb/is/icsresource/jobaids/
Here’s a good place to start
https://training.fema.gov/nims/ is a great entry point.
Our major incident process generally had a “suit” call with non-technical executives and people who would be coordinating customer triage, outreach, etc. Then we would have a tech bridge where the key stakeholders did their thing.
We used the Federal incident command system as a model. It’s a great reference point to use as an inspiration.