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Re:Roblox October Outage Postmortem by tacLog on Thursday January 20, 2022 @05:57PM (#30016544)
I am sorry, I didn't have enough context to understand what your saying.

When you say: status update chain: ceo --> me. What information is flowing from the CEO to you? or is it the other way around?

Re:Roblox October Outage Postmortem by willcipriano on Thursday January 20, 2022 @05:59PM (#30016569)
Both directions, he is asking "What is going on" and I am telling him. As the org gets larger the request to know what is going on passes down the chain and the reply passes back up.
Re:Roblox October Outage Postmortem by sjtindell on Thursday January 20, 2022 @06:06PM (#30016655)
Usually there’s a central place where status is being updated and shared by everyone (a Slack channel for example) and everyone in the chain can just read/ping/respond there. Less of a chain.
Re:Roblox October Outage Postmortem by NordSteve on Thursday January 20, 2022 @10:50PM (#30018906)
In well designed incident comms systems, the upward comms occurs automatically, not on request.

My goal has always been that my execs know what is going on, so that they are never caught short by status queries.

Re:Roblox October Outage Postmortem by tacLog on Thursday January 20, 2022 @06:06PM (#30016659)
Thanks, that makes sense. I haven't experienced that myself yet so I wasn't sure.