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Re:From $0-100million with no sales people. Atlassian's comm... by NEPatriot on Thursday September 15, 2011 @10:54AM (#3000599)
Customers know their problems - not necessarily the solutions required to solve their problems. They may have a solution in mind for their problems. It is the job of the founder is boil down problems to their core and find solutions.

edit: grammar

Re:From $0-100million with no sales people. Atlassian's comm... by iand on Thursday September 15, 2011 @12:37PM (#3001013)
Also important for founders not to leave the customer with the impression that the customer's solution will be the one implemented