Except not for software or digital content once you've started downloading it. From the FAQ on the site you linked:

"If you purchase digital content - such as music or a video online - you cannot withdraw once downloading or streaming has started, if you previously agreed that you would lose your right of withdrawal by starting the performance."

That's how Nintendo of EU gets away with not refunding. You started downloading it so no returns.

You can't return it "no questions asked", but if the product doesn't work you can request them to make it work or refund if they're unable to.

If they don't want there is small claims court which is cheap and simple. I have used it in cases where some manufacturers would void warranty due to "water damage" after the product stopped working. In the end they paid: cost of purchase, cost to file, cost of my legal consultation, cost of expertise showing that there was no sign of water damage. Country - Poland.

Annoyingly, they were also unwilling to refund me when I wasn’t able to even start to download a game I’d bought for over a week, due to a faulty console update patch. After over a week of back and forth emails (pointing out that I hadn’t yet lost my right of refund), they fixed the issue.

>That's how Nintendo of EU gets away with not refunding. You started downloading it so no returns.

Sony too.

https://www.playstation.com/en-ie/support/store/ps-store-ref...

Ah thanks, I forgot that it was the bare legal minimum... (Which they only first did after being threatened being kicked off the Australian market, I guess that the extension to 14 days happened later for the same reason for the EU market ?)

Do you think that Steam is even failing that, with the extra requirement of maximum 2 hours of online play ?

(Compare with GoG, where there are no online play requirements, since you can just play and even install all games offline.)