the amount of catastrophe that can be caused in a normal person's life by a failed netflix account/billing/getting locked out is markedly different than what would happen to a non-technical user that has gone "all in" on trusting amazon, apple, microsoft or google platform cloud storage of all their documents, photos, private data.

based on the amount of fake/fraudulent products sold on amazon's marketplace I really can't concur that they have robust customer support that is really empowered to do anything.

>a non-technical user that has gone "all in" on trusting amazon, apple, microsoft or google

Between Apple, Google and Microsoft, only Apple provides free customer support, in person, or over the phone.

Microsoft provides support, but you have to pay for it.

Google is the only one of the big three computing platforms that literally couldn't couldn't care less about your issues.

> However, companies like Amazon, Netflix, and Apple provide robust, free customer support.

Its not free, you paid for that as part of your purchase cost.

You also paid for it when you bought an Android device and/or used Google services and Google relentlessly spied on your personal information.

You just didn't get it.