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A comment on Tell HN: Full macOS reinstall because Apple ID. Parent comment

Re:Tell HN: Full macOS reinstall because Apple ID by laurent123456 on Saturday January 08, 2022 @02:32PM (#29855261)
Any company at that size should be thought as a hostile entity - if anything bad happens you're just a drop in the ocean and the company couldn't care less about your issues. Everything should be done in such a way that there's an exit door if things go wrong (Of course that's unfortunately not always possible - eg if you're banned from any app store, that's it for you).
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Re:Tell HN: Full macOS reinstall because Apple ID by GeekyBear on Saturday January 08, 2022 @03:05PM (#29855588)
> if anything bad happens you're just a drop in the ocean and the company couldn't care less about your issues

This is certainly true for companies like Google that very famously refuse to provide customer support.

However, companies like Amazon, Netflix, and Apple provide robust, free customer support.

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Re:Tell HN: Full macOS reinstall because Apple ID by walrus01 on Saturday January 08, 2022 @03:10PM (#29855643)
the amount of catastrophe that can be caused in a normal person's life by a failed netflix account/billing/getting locked out is markedly different than what would happen to a non-technical user that has gone "all in" on trusting amazon, apple, microsoft or google platform cloud storage of all their documents, photos, private data.

based on the amount of fake/fraudulent products sold on amazon's marketplace I really can't concur that they have robust customer support that is really empowered to do anything.

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Re:Tell HN: Full macOS reinstall because Apple ID by GeekyBear on Saturday January 08, 2022 @04:01PM (#29856203)
>a non-technical user that has gone "all in" on trusting amazon, apple, microsoft or google

Between Apple, Google and Microsoft, only Apple provides free customer support, in person, or over the phone.

Microsoft provides support, but you have to pay for it.

Google is the only one of the big three computing platforms that literally couldn't couldn't care less about your issues.

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Re:Tell HN: Full macOS reinstall because Apple ID by brodock on Saturday January 08, 2022 @04:42PM (#29856622)
> However, companies like Amazon, Netflix, and Apple provide robust, free customer support.

Its not free, you paid for that as part of your purchase cost.

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Re:Tell HN: Full macOS reinstall because Apple ID by GeekyBear on Saturday January 08, 2022 @04:57PM (#29856775)
You also paid for it when you bought an Android device and/or used Google services and Google relentlessly spied on your personal information.

You just didn't get it.

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Re:Tell HN: Full macOS reinstall because Apple ID by schappim on Saturday January 08, 2022 @02:51PM (#29855467)
Apple is literally the only tech company I can walk into a store and most of the time get a problem fixed. I can’t say that for any other piece of tech I own.
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Re:Tell HN: Full macOS reinstall because Apple ID by walrus01 on Saturday January 08, 2022 @02:59PM (#29855534)
with the caveat that if the embedded on motherboard security chip/crypto key repository inside your apple device has decided to lock/freeze/brick your phone, laptop or tablet, it's basically become a hunk of garbage.
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