The flip side is that I’ve had such negative experiences with Amazon across all of their services that the people in this thread talking about how wonderful support has been seem like shills.

I think it’s possible to damage your reputation beyond repair, making even ridiculous claims sound plausible.

I just checked the numbers - in 2021 I opened 19 AWS support cases. Every single one of them was resolved quickly and satisfactorily.

By contrast in a previous job I dealt with Azure support on the regular, an experience which was akin to pulling teeth.

I’ve yet to actually get through to a support person at GCP whenever I’ve tried.

At AWS support has a direct line to product and engineering service teams so if support can’t resolve it, there is an engineer on call who can help out depending on the need. Worst case they don’t support what is needed and it goes on the backlog.

That doesn't have anything to do with the comment in question, other than both of you dislike Amazon.

My point is that I’m primed to believe FUD due to past behavior.

Right, but that is a problem you should work on once you identify it. It’s not good that low quality speculation is believable; there isn’t really any justifiable motivation to reflexively support it.

Why would I discard my personal experience for someone else’s? Why would anyone expect me to?

It only takes a day to burn the bridge you spent a year building.

I can’t say I expect you to change, no. :)