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A comment on Tell HN: AWS appears to be down again. Parent comment

Re:Tell HN: AWS appears to be down again by cassianoleal on Wednesday December 22, 2021 @08:54AM (#29649288)
Similar with GCP. We had a pretty bad outage once where the status page was showing all green. Google informed us that because the actual issue was further down the stack and didn't trigger any internal SLOs the status didn't get an update. It took them hours to acknowledge and fix it.
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Re:Tell HN: AWS appears to be down again by dijit on Wednesday December 22, 2021 @08:56AM (#29649312)
Assuming you have a support contract the rep should send out a post-mortem page.

This is what happens when we've been affected by outages (even without involving support).

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Re:Tell HN: AWS appears to be down again by cassianoleal on Wednesday December 22, 2021 @09:02AM (#29649379)
I think they did eventually but it took us quite a bit of troubleshooting, then creating a P1 ticket, then their investigation in order to get to the bottom of it and getting it fixed. And the status page never got an update, which is the subject I was adding to.
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