Re:The Big DevOps Misunderstanding
by testplzignore on Sunday December 19, 2021 @10:18PM
(#29621224)
You haven't known hell until you've been sent a video of someone scrolling through a log file.
The number of developers who believe that operations is a support channel for development is truly amazing. How am I suppose to know why your software is broken? You wrote it. In reality it's easy enough most of the time, if you can read logs.
Still, there's a weird expectation that operations is a bunch of elite developers, knowledgeable about all programming language, who just choose to do operations because they enjoy getting calls at 3AM
The number of developers who believe that operations is a support channel for development is truly amazing.
The amount of engineering leaders that allow it to happen is far more frustrating, at least IMO it is.
Or another example from last week, a java developer sends me 50 lines of exception text when even I know that ONE of those lines is all you need to explain the problem.
And this particular developer is my main problem in that project. So it's not all developers who are bad, it's about the same percentage as regular end users I'd say.
My boss will text me screenshots of error logs and ask me to help debug his problem via text message.
UGH.
Re:The Big DevOps Misunderstanding
by datavirtue on Sunday December 19, 2021 @08:45PM
(#29620695)
Blame management. They thought it would be a good idea to go into the DevOps PaaS business.
At a certain point you have to ask how can someone not think about what they're doing at all. If someone asks for a log, what would go through your brain that says, should I give it to the person asking in the most inconvenient format possible? What's the first thing they're going to do with it?
I swear to god the next guy who sends me the screenshot of an error log...