Yup I made the mistake of doing this with oculus sending me 4(!) quest 2 unit's when I only ordered 1.

They essentially ghosted me support wise so I did a chargeback. They then banned me from buying games. It took > 100 days to resolve it. Never buy hardware from oculus/facebook directly.

A chargeback is a nuclear option, and pretty much every company you will ever deal with will burn you as a customer if you exercise it.

Apparently Steam used to have a policy of shutting down the accounts of people who did too many chargebacks, locking them out of whatever else they'd bought before. [0] I'm not sure whether they still do, although their refund policy has changed since [0]. I'm also unsure if it's even legal to do this, especially in countries with consumer protection laws.

[0] https://news.ycombinator.com/item?id=14545053

If you have to do a chargeback you should never give that company access to your credit card again.

Yes indeed, so, companies that you can't trust, but can't afford to piss off, should be the definition of anti-trust targets.

In an ideal world.

That's probably a good thing. Leaving an open credit card in the trust of companies without support is a recipe for trouble. If you purchased something download it immediately if you can't don't purchase vapor.

Your movies/books should be local. Your apps still exist on your local android phone.

Amazon seems to have customer service same as Apple but Google and Uber? Those places laugh at you when you need support..

FWIW, I've generally gotten quite good support from Uber in the past. I can't think of an interaction that didn't go very smoothly, on either Uber or UberEats.

This makes sense, as the feedback loop from how you feel about their product to how much revenue they make is immediate, unlike Google. If Uber were to piss me off enough, I wouldn't think twice about just opening Lyft every time I needed a car instead of Uber. I'm not very price-sensitive, but even my price-sensitive friends find it too much of a burden to check both options every time they call a car. This means we're all locked into an equilibrium where we spend large amounts of money with a single company, but can shift into a different equilibrium for very minor reasons. Hell, I think the last time I switched was because I got tired of all the little usability papercuts the Lyft app is filled with.

> Amazon, Uber, Apple, Google and so on will basically just immediately close your account when you dispute any transaction. No more access to apps or books or movies associated with that account.

Interesting, this makes total sense