Re:Ask HN: Best Way to Contact YouTube
by logicalmonster on Monday December 13, 2021 @01:56PM
(#29542963)
People have suggested that this can be solved by Big Tech charging money for premium support in some fashion. It's not a perfect solution, but it would weed out the most frivolous and unimportant claims and make supporting the desperate people manageable.
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That would be terrible PR for them though. "YouTube banned me just so they could take my money to get help!" "Only rich people can get their YouTube accounts unbanned!" and so on.
Re:Ask HN: Best Way to Contact YouTube
by root_axis on Monday December 13, 2021 @07:56PM
(#29546825)
This could be partially mitigated if the fee behaved more like a deposit, but overall I agree, Google has no incentive to go down this route, especially because taking people's money who are already upset with you is a recipe for legal headache.
Well, there are startups that take a deposit and then ban people for getting lower than 4.5 star ratings. They keep the deposit, even when the account is unbanned.
If the price were low enough, it would be a better option than the current status quo.
There would at least be a path forward for the little guy.
"better option" for whom? Because google has already chose the best option for themselves.
The platform being so dominant is the root cause - if the person above has the ability to move away, google will change (for the betterment of the OP).
Re:Ask HN: Best Way to Contact YouTube
by johnmaguire on Tuesday December 14, 2021 @09:57AM
(#29552193)
This almost exists: Google One.
> Google One is a membership that gives you more storage to use across Google Drive, Gmail, and Google Photos. Plus, you can redeem exclusive benefits, back up data from your phone, and get support for everything Google from our team of experts.