Re:Italy fines Amazon record $1.3B for abuse of market domin...
by rpadovani on Thursday December 09, 2021 @06:02AM
(#29496064)
> Yet something Amazon logistics consistently does better than others.
Anecdotal, I have numerous counterpoints here in Germany. Zalando in my experience performs way better, and also Otto.
> Others may be capable of but will they?
Yes.
Re:Italy fines Amazon record $1.3B for abuse of market domin...
by aulin on Thursday December 09, 2021 @06:25AM
(#29496218)
The comparison here is not Amazon vs Zalando, it's Amazon vs the typical marketplace seller, which is either an italian small business or a chinese seller or european dropshipper shipping directly from China.
> Not something only Amazon logistics are capable of
Yet something Amazon logistics consistently does better than others. It is not uncommon for non-FBA sellers to ship directly from China and evem if they ship from Europe they are practically never as fast as Amazon.
> > easy returns
> Not something only Amazon logistics are capable of (at least here in Germany, they just give you a label to put it in the normal postal system, as do most retailers)
Others may be capable of but will they? With Amazon logistics its just a couple of clicks and then you get a QR code to show when you drop of you package at your local post office - no need to even print anything yourself anymore. Sometimes they will just refund without requiring a return at all. And you can rely on getting the refund within a reasonable amount of time without having to haunt the seller about the status. With some random seller who knows what you will get - and you certainly won't know that until you have to go through with it.
I'm not saying Amazon shold not receive fines. But for now I keep using Amazon desite all their problems because, as a buyer, you do get a better, and equally important, consistent service when it comes to fulfilment.
> The obvious fix of course would be for Amazon to not do fulfillment for third parties in Italy
I wish they would do that everywhere. There are other platforms where you can connect with random sellers if Amazon does not have what you want in their warehouses.