Re:AWS us-east-1 outage
by rampole on Tuesday December 07, 2021 @08:05PM
(#29480217)
I'm an ex-Amazon employee and approve of this response.
It reflects exactly my experience there.
Blameless post-mortem, stick to the facts and how the situation could be avoided/reduced/shortened/handled better for next time.
In fact, one of the guidelines for writing COE (Correction Of Error, Amazon's jargon for Post Mortem) is that you never mention names but use functions and if necessary teams involved:
1. Personal names don't mean anything except to the people who were there on the incident at the time. Someone reading the CoE on the other side of the world or 6 months from now won't understand who did what and why.
2. It stands in the way of honest accountability.
It reflects exactly my experience there.
Blameless post-mortem, stick to the facts and how the situation could be avoided/reduced/shortened/handled better for next time.
In fact, one of the guidelines for writing COE (Correction Of Error, Amazon's jargon for Post Mortem) is that you never mention names but use functions and if necessary teams involved:
1. Personal names don't mean anything except to the people who were there on the incident at the time. Someone reading the CoE on the other side of the world or 6 months from now won't understand who did what and why. 2. It stands in the way of honest accountability.