Sorry, had to poke fun a little bit, obviously there's always a chance of having a bad experience. I've only had to interact with Hetzner support once, and it was positive, we determined that a consumer grade CPU was aggressively going into some sleep mode the Linux kernel wasn't waking up from, and the Hetzner support guy agreed that was the problem and determined it was possible to disable that feature in the BIOS, and went ahead and did that for us.
And of course the fact that that was necessary was on us for running our production on their consumer grade CPUs.
I believe Hetzner and maybe also OVH have a much bigger role to play in the deployments of the future. The big cloud players are overplaying their hands, and it's becoming more and more attractive to run on bare metal as devops tooling improves.
I recall there being discussion about it on HN before and a lot of people being confused as to why anyone needs it though.
No issues so far, but OVH's network seems to be better, especially for people in other continents.
Edit to add:
- I'm using their Germany DCs, not the Finland one (which is cheaper but peering is worse).
- Using a CDN does improve the latency/speed for users outside Europe, but it still influences performance as CDN exit point often connect directly to the origin to fetch uncached content.
- I lost a VPS with OVH's DC fire, but I had backups somewhere else and fixed it quickly. A good thing about the lower prices is that I can have backups on multiple services (also cheap - Backblaze B2, for example) and still save money compared to AWS, Google Cloud, etc.
Currently have 10+ dedicated boxes at Hetzner and I'm taking time to write this comment because I like them that much. I only contacted support a few times during my 10+ years there but it was immediate response and to the point. I remember waiting 24h+ for OVH support with my service down (it was 5+ years ago though) and for Hetzner it was always in minutes.
Can you elaborate why do you think they are unskilled?
But besides that, both the cloud and dedicated support are very good. Last 10 - 20 HDDs we needed swapped were swapped in under 30 minutes each, and in some of the more complex issues, they were able to guide our engineer wherever they needed to be quickly. I've dealt with much, much worse hosters at multiples of that price.
I'm a big fan of OVH, they've never let me down.