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Re:AWS us-east-1 outage by insaneirish on Tuesday December 07, 2021 @11:44AM (#29474741)
> No-blame analysis is a much better pattern. Everyone wins. It's about building the system that builds the system. Stuff broke; fix the stuff that broke, then fix the things that let stuff break.

Yea, except it doesn't work in practice. I work with a lot of people who come from places with "blameless" post-mortem 'culture' and they've evangelized such a thing extensively.

You know what all those people have proven themselves to really excel at? Blaming people.

Re:AWS us-east-1 outage by kortex on Tuesday December 07, 2021 @11:49AM (#29474843)
Ok, and? I don't doubt it fails in places. That doesn't mean that it doesn't work in practice. Our company does it just fine. We have a high trust, high transparency system and it's wonderful.

It's like saying unit tests don't work in practice because bugs got through.

Re:AWS us-east-1 outage by kortilla on Tuesday December 07, 2021 @12:18PM (#29475310)
Have you ever considered that the “no-blame” postmortems you are giving credit for everything are just a side effect of living in a high trust, high transparency system?

In other words, “no-blame” should be an emergent property of a culture of trust. It’s not something you can prescribe.

Re:AWS us-east-1 outage by kortex on Tuesday December 07, 2021 @02:07PM (#29476819)
Yes, exactly. Culture of trust is the root. Many beneficial patterns emerge when you can have that: more critical PRs, blameless post-mortems, etc.