1 in 6 adults in the UK have poor literacy skills [0] so it's important for the Gov website to clearly give information to people who maybe don't have the best comprehension even in their native language, especially when it comes to government/legal matters.
[0] https://literacytrust.org.uk/parents-and-families/adult-lite...
I am impressed with the careful and clear use of language to explain everything. It is just so easy to understand what is going on, where I am on the site, and what I need to know.