You can tell how minimal HN's exposure to small scale mom and pop retail is by the fact that it's considered an unmitigated good around here. For every hardware store being more flexible than robotic BigCo policies about working hours or teaching a teenager to drive a forklift there's a grocer systemically short changing its employees. It's very much a mixed bag.

I personally hate for secondary political reasons but people need to stop looking at retail through rose tinted glasses. It's always sucked on average. Now it just sucks homogeneously.