100 years of whatever this will be

Re:100 years of whatever this will be by birdyrooster on Thursday December 02, 2021 @05:17PM (#29423523)

Complaints may be communicating needs, so if you remove complaint then you stop the flow of communication about needs.

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Re:100 years of whatever this will be by kkjjkgjjgg on Friday December 03, 2021 @11:58AM (#29432183)

You can complain, all I said is that innovators are not driven by complaints.

Not sure if people complained about horses a lot before the automobile came along.

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Re:100 years of whatever this will be by ignoramous on Friday December 03, 2021 @12:19PM (#29432476)

They sure did complain about slow transit. Of course, the key isn't listening to customer's solutions but to their problems, and then inventing on their behalf. This is what Amazon calls "customer obsession".

Jeff Bezos on learned helplessness, innovation, making decisions with data and despite data (2005): https://www.youtube-nocookie.com/embed/WhnDvvNS8zQ

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