Re:Apple’s Frontline Employees Are Struggling to Survive
by ksec on Thursday December 02, 2021 @02:04PM
(#29420857)
As I have been ranting about it for more than half a decade. Apple Retail was basically left unattended for years. After Ron Johnson, it was John Browett, which got fired after only six months, then Angela Ahrendts and Deirdre O'Brien.
Their change in KPI to NPS. And cost cutting measures during the past 10 years.
I would have thought things would improved, and in some area it did as Deirdre is finally opening more Apple Store. Something that was nearly halted under Angela. But it looks like the people management isn't quite back to where it was in Steve Jobs era. After all she came from Operation, working under Tim Cook at one point.
Their change in KPI to NPS. And cost cutting measures during the past 10 years.
I would have thought things would improved, and in some area it did as Deirdre is finally opening more Apple Store. Something that was nearly halted under Angela. But it looks like the people management isn't quite back to where it was in Steve Jobs era. After all she came from Operation, working under Tim Cook at one point.