Your ops team might be at my old employer. Ops team had the above benefits but no one in SaaS Engineering (devs) got anything as second level support.
Re:I Don't Want to Be on Call Anymore
by dragonsky67 on Monday November 29, 2021 @12:51AM
(#29376841)
Yeah, we seem to contract second level support from the lowest bidder. Tick, we have a support contract, regardless of how dubious it's value.
If you don't get 10 hours continuous break before the next work day, you fall into fatigue leave and either get paid overtime for the next days work or are stood down till you have had a 10 hr break.
Still doesn't stop our operations team being completely snowed with both workday and oncall work, but they can make a fairly good bonus wage out of it.