Ask HN: Why is Docusign a $50B company?

Re:Ask HN: Why is Docusign a $50B company? by burnte on Saturday November 27, 2021 @06:43PM (#29364748)

HelloSign. Great product, every bit as good, if not better than DocuSign. Every bit as valid and accepted. Very inexpensive. Their support, however, is literally the worst support experience I've ever had.

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Re:Ask HN: Why is Docusign a $50B company? by GycDH6mb on Sunday November 28, 2021 @03:33PM (#29372705)

If you don't mind my asking, what could be improved? I work in engineering but would like to send the feedback over to our customer support team.

Unfortunately, a large portion of HelloSign's customer support team was affected by a reduction in force earlier this year, because Dropbox didn't want to pay salaries for support staff in high cost of labor areas, like San Francisco.

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Re:Ask HN: Why is Docusign a $50B company? by burnte on Monday November 29, 2021 @10:05PM (#29388454)

I'd be THRILLED to tell you. Shoot me an emal at [email protected] and I'll tell you everything. I love the product, been a fan of Dropbox for ages, and if I can help you help someone else improve the experience, maybe Docusign can get real competition.

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