Re:“Click to subscribe, call to cancel” is illegal, FTC says
by chirau on Wednesday November 17, 2021 @02:34PM
(#29257805)
Wall Street Journal robbed me this way.
I clicked to subscribe to a paid membership for both print and web. Then when I wanted to cancel, they sent me to a chatbot. The chatbot told me told it had unsubscribed me. Three months later (I wasn't at home), I realized WSJ was still charging me monthly for a WSJ subscription. I called them to see what is going on, they told me you can only unsubscribe via a call. I told them I had used the bot which was the only option on the site and it confirmed that I had been unsubscribed. The person told me it only unsubscribed you from Barron's not WSJ.
So yup, after 10 years of loyalty to them, they definitely burnt me and I will never subscribe to them or any of their publications ever again.
I clicked to subscribe to a paid membership for both print and web. Then when I wanted to cancel, they sent me to a chatbot. The chatbot told me told it had unsubscribed me. Three months later (I wasn't at home), I realized WSJ was still charging me monthly for a WSJ subscription. I called them to see what is going on, they told me you can only unsubscribe via a call. I told them I had used the bot which was the only option on the site and it confirmed that I had been unsubscribed. The person told me it only unsubscribed you from Barron's not WSJ.
So yup, after 10 years of loyalty to them, they definitely burnt me and I will never subscribe to them or any of their publications ever again.