Re:Business Essentials
by chrisseaton on Wednesday November 10, 2021 @05:28PM
(#29181818)
I'm not some kind of power-customer - just a normal consumer. They always say 'sorry we'll fix that' and fix it then and there or they say 'sorry can't fix it immediately we'll swap it' and I walk out with a new one in minutes. If they wanted to keep it over night I'd be extremely surprised.
[ Parent
| on HN ]
You are getting macbooks swapped out at apple? I'm not a power customer either, they just take the laptop away and tell me its ready next friday. Sounds like the fixes they do then and there aren't hardware issues in your case.
Re:Business Essentials
by chrisseaton on Wednesday November 10, 2021 @05:38PM
(#29181910)
I've definitely had at least a battery swapped then and there. If it's anything more than that yeah I guess they're defaulting to swapping it. I'm not complaining about the policy!
That must have been nearly 10 years ago back before they started gluing the battery to the topcase
Re:Business Essentials
by chrisseaton on Wednesday November 10, 2021 @06:09PM
(#29182227)
You only need a normal consumer heat gun to detach them. It's a big hair dryer. It's not the rocket science people make it out to be. I guess they have one in the back.