Why?

I'm going to trust actual people quoted over an anonymous out-of-five rating site as being accurate and representative.

That site has hundreds of people quoted and I don't trust the journalist to pick a representative sample, vs. focusing on the most negative or click-worthy takes.

Up to you. The article, though, also quotes a student who likes living there, and mentions the same 8.8 out of 10 rating that you mention. Perhaps that's just part of it's plan to appear balanced while actually misleading us.