* or be covered by a consumer guarantees act that looks after you.

New Zealand has a great bit of legislation there.

How long are you covered there? It's 5 years here in Norway for anything "you should expect to last five years", which means basically all computer parts and mobile devices.

The legislation just says products must last a reasonable amount of time. As you can imagine, retailers and consumers usually have different ideas about how long something should reasonably last. I've never had much luck getting products repaired or replaced once the manufacturers one-year warranty runs out.

Directly from Forbrukerrådet (Consumer Council):

"You have 2 or 5 years to make a complaint if you purchased from a professional vendor (Consumer Sales Act (in Norwegian)).

The statutory warranty period depends on how long the product is meant to last when subjected to normal use. Sofas and mobile phones are examples of products with a 5-year warranty period.

When buying from a private individual, the warranty period is 2 years (Sale of Goods Act (in Norwegian))."

You can't have been trying very hard. I have never had any problem.

In case it wasn't clear, I was referring to the Consumer Guarantees Act in New Zealand

What does a private individual mean? If I sell you my MacBook Air you are entitled to some kind of warranty? Is the seller or manufacturer obligated to provide the warranty?

The more I hear about Norway the more it seems to be a country that really has its act together.

A lot of things are easier if the state owns a fund valued at approximately 2000 billion dollars and you only have to share that between ~5 million people. [0]

It's a crazy amount of money. In 2017 that fund owned 1.38% of the global stocks. I heard at some point they had trouble because they couldn't use the money to build roads or whatever without affecting the global economy.

[0]: https://www.nbim.no/

That helps, no question. But the causality is the wrong way around. Norway had that fund in the first place because they are a sensible country that made good decisions. Their government clearly functions at a level the US today can only dream of - where they can barely agree on not shutting down every time they near the debt limit. Here in Canada we're maybe a little better off, but not close to Norway.

FYI Ubiquiti slashed their US based employees a couple of years ago, both engineers and support. Don't expect similar treatment in the future. You can see the change in responsiveness looking at their support forums.

Lucky you. I had to spend an hour a few months ago proving to Apple my warranty had 9 days left it. And they did nothing for me when my warranty replacement iPad Smart Keybpard died in less than a year other than offer a replacement for 90% of MSRP but with another useless 90 day warranty.

This, every time. I had my iPhone 11 start to booloop back in July, literally the day after the warranty expired. Called up their support, explained the issue, and they issued me an exemption and I got a replacement for free. Not trying to be an Apple fanboy, but I don't think Samsung or Google would extend the same offer.