> For short, quick-turnaround documents that get exchanged and redlined by multiple non-technical types (e.g., contracts): Microsoft Word, because it's the global standard and the network effect is in full force.

I agree for most people, though I feel like I'm pretty quick with Markdown + Pandoc -> LaTeX.

Definitely agree with the citations stuff though; Pandoc's BibTeX support is generally good, and I've had substantially fewer headaches with it than trying to get the reference stuff in MSWord to work.