> For short, quick-turnaround documents that get exchanged and redlined by multiple non-technical types (e.g., contracts): Microsoft Word, because it's the global standard and the network effect is in full force.

I agree for most people, though I feel like I'm pretty quick with Markdown + Pandoc -> LaTeX.

Definitely agree with the citations stuff though; Pandoc's BibTeX support is generally good, and I've had substantially fewer headaches with it than trying to get the reference stuff in MSWord to work.

> For books and similar long docs: ...

I've worked in the book publishing industry and I've typeset books both using QuarkXPress (now everybody moved on to InDesign) and LaTeX. Using Word to typeset a book is a major PITA. Nobody in the professional book publishing industry is using Word to typeset books (well, ok, maybe 0.1% of masochists out there).

Word is convenient to quickly edit crappy looking documents: it's a document editor. It's not a typesetting program.

> For books and similar long docs

Weirdly enough I know someone with a book published by a big programming book company, and they accept manuscripts in Word only.

This is likely unrelated to typesetting: it’s for the track changes feature. The final files that go to the printer are probably not produced by word.

Oh yeah that's for sure. And since they have a house style for everything it'd be a bit silly to faff about making your \lstset look just so when the printer would need to re-set (reset?) all of it.