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Re:How to Safely Think in Systems by tuatoru on Sunday October 17, 2021 @07:10PM (#28900591)
Try Business Dynamics by John Sterman.

I lent my copy to my brother over a decade ago. Still haven't got it back...

Also Exploring Requirements: Quality Before Design by Donald Gause and Gerald Weinberg. Really useful advice about questions to ask people to understand what the system really does/should do.

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