Re:Ghost CEO lectures locked out customer about empathy
by throwawybllion on Saturday October 16, 2021 @07:39PM
(#28892597)
> If you feel like you have to be defensive (per other comments here, it sounds like this isn't the first time), you shouldn't be responding.
Huh?
> I usually at least once told the person it wasn't personal
:thumbsup: Common courtesy
> As an aside ... everyone is going to assume you work for Ghost.
Fair. I don't, I make a new throwaway for every hn thread I bother to comment on (happens roughly every 4 - 6 months), but there's no reason to believe me. I don't even really know what ghost is; pretty confused why you have to pay for it at all if it's decentralized.
Could be shitty — just thought the thread author's reaction was unjustified from the facts she posted.
Re:Ghost CEO lectures locked out customer about empathy
by bdcravens on Sunday October 17, 2021 @10:51AM
(#28896871)
>> If you feel like you have to be defensive (per other comments here, it sounds like this isn't the first time), you shouldn't be responding.
> Huh?
Did a poor job of mixing pronouns. By "you", I was referring to the CEO, not you the HN commenter.
> I guess I've vented at support before, but usually in a tone that I hope better acknowledged that it wasn't the agent's fault.
I had a very bad experience with Chase. (They took $900 without explanation, and still haven't returned it) In my many calls, I had some heated venting sessions. I usually at least once told the person it wasn't personal, but they were the Chase rep at that moment.
As an aside, responding to this thread with a throwaway created during this thread, everyone is going to assume you work for Ghost.