from the FAQ:

"I have a complaint about my pizza.

No."

This seems like the kind of service where if your pizza arrives at all it's by the grace of God, let alone getting there at the right time or being the right order.

Gr8 customer service

I don't consider myself old so not sure if this kind of answer appeals to a particular demographic but it doesn't induce any confidence in their service.

Playful stance is ok as long as it covers fundamental questions but a business should err on the side of caution. Maybe I am old.

It makes more sense for everyone to handout Uber vouchers ( https://www.uber.com/us/en/business/products/vouchers/ )

The fees are insanely high and the coverage is worldwide, so it means that their smart AI "magic Pizza Bots" ordering is actually probably an underpaid student doing manual work.

Again a scam to bait investors. Well played.

What is the point of this service if they don’t actually ensure the pizza arrives on time with no problems?

That was my first thought. How are they ordering pizzas? I could see a backend portal combined with phone calls working well, but I doubt that a stereotypical tech startup is comfortable using humans to order. And if I ran a Dominos pizza store, I would certainly find an automated order by text-to-speech or email to be fraudulent and ignore it.

I'd totally use humans to order...

Just adding $1 to the price of each pizza will more than pay for a humans wages to make the order.

Automatic integrations with pizza companies can be done later if the service sees success.

No.

(as per their FAQ).

When they have a complaint about my charge back:

No.