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A comment on TIL: Steam support can “retire” any indie game at any point, then censor the dev.

Re:TIL: Steam support can “retire” any indie game at any poi... by codingdave on Thursday October 14, 2021 @07:35PM (#28871706)
Can you clarify something? From your link, it appears that they told you they have a policy against games with crypto or NFTs, and is trying to refund you the fees. You then spammed them, so they politely replied not to do that, and consolidated the discussion in a single ticket.

Are you saying your game does not have crypto or NFTs, and their evaluation was mistaken? Because this goes one of two ways - either they are being complete jerks because of a mistake, or you are. Not sure which without more info.

[ Parent | on HN ]
Re:TIL: Steam support can “retire” any indie game at any poi... by imaginationra on Thursday October 14, 2021 @08:12PM (#28872091)
There are several issues here- in the normal submission process if your game/app has issues they notify you- you remove it and resubmit- my store page had external urls in it which is against their written policy- they let me know and I removed them and resubmitted and there was no issue-

I was a given a chance to remove the urls that are against their policy-

With the Nft issue. 1) there is nothing in their written policy about Nft's so a dev has no guidance on the issue and 2) I was never given a chance to remove the two Qr codes in the game-

I found four separate games live on Steam with crypto/nft integration where you can buy/sell Nft's in game. Mine just had 2 QR codes- one url went to the contract address for the erc721 token- the other was a url to a rarible page for the Nft.

So this makes no sense to me.

I spammed them after 5 days and no replies- the release deadline was/is set for Oct 29th- Steam requires two weeks lead time after approval for your page to go live. I started the approval process October 2nd.

If you google/duckduckgo "steam support terrible" you'll find several articles going to back to 2015 and further about how bad their support is.

Up until this point with this game and our last game that is live on Steam my experience with Steam support has been great so this comes out of nowhere for me.

[ Parent | on HN ]