I think it's pretty safe so say it's a double failure. A human abusing other humans is a failure of that first human. If there were other humans, a third party, that were supposed to protect the now-abused humans, then that is also a failure.

Just because there was no law that said "do not be an asshole" doesn't mean that an asshole is any less of an asshole.

Doing it at Bezos-scale makes it a Bezos-scale asshole problem.