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A comment on Southwest operational meltdown as hundreds of flights canceled or delayed. Parent comment

Re:Southwest operational meltdown as hundreds of flights can... by EricE on Tuesday October 12, 2021 @10:14AM (#28839929)
>LUV has consistently, for 40+ years, optimized its culture over profits

Something has changed in the last 10 years - the last five in particular. I obtained my frequent flyer number from them in 1985 and have flown them hundreds, if not thousands of time so yeah, I have a LOT of experience to draw from.

A great overview of how they have optimized to the extreme to their detriment is by Juan Browne: https://www.youtube.com/watch?v=kO39nIcuPhQ

If HK were still alive I sincerely doubt they would be operating the way they are today :(

Luckily I'm getting ready to move back to the west coast and shouldn't have to fly regularly again - thank god!

[ Parent | on HN ]
Re:Southwest operational meltdown as hundreds of flights can... by watersb on Tuesday October 12, 2021 @07:41PM (#28846473)
HK = Herb Kelleher, founder and CEO of Southwest Airlines

He stepped down just a few years before his death, in 2019.

A colorful character and legendary driver of the culture at Southwest.

[ Parent | on HN ]