I don't think these are corner cases.

If the user is allowed according with their contract or law to delete their account they should be able to request that themselves from within the app. This is what I understand from what Apple is requiring the apps to do. It is very similar with GDPR "Right to erasure"/"right to be forgotten".

For your specific cases:

- if a user rented something then they should not be allowed legally to close their account until they return or pay the equipment. If that is in the contract then the delete my account button should be disabled until their contract is terminated/closed.

- if you're a dog kennel it is the same, the user should keep the account until the dog is returned.

- if you are a parole division of the police and the "customer" by law can have their records deleted they should be able to do so.

> If the user is allowed according with their contract or law to delete their account they should be able to request that themselves from within the app. This is what I understand from what Apple is requiring the apps to do.

But now you're exposing the huge problem. It goes from "everybody has to be able to cancel their account in the app" to having to be a contract lawyer steeped in the specifics of every business arrangement and know the law in a hundred different countries to be able to determine if you're allowed to cancel within the app.

Then the app reviewers would either have to be lawyers with plenty of time to make an accurate determination, or they'll be getting it wrong left and right. And it'll obviously be the second one. So now what does the dog kennel owner do, or the OP above, when the app reviewer rejects their excuse?

This is making a mountain out of a molehill. There's nothing to suggest any pre-conditions for deleting an account have to be removed, simply that it must be possible to "initiate deletion" from within the app.

Then you're defeating the purpose of the requirement, because the scummy scam service will let you "initiate" deletion but to actually carry it out you still have to call them and wait on hold for sixteen years or come show your ID in person at their offices in Northern Alaska.

Frankly, this would still be a good start compared to the norm today: You can't even find information about account deletion from most mobile apps, let alone initiate the process.

I agree that things can get complicated when taking into consideration multiple countries. But I think this is the cost of doing business and caring about users. If you do business in multiple countries then that is the cost to be paid.

I also think that the default should be that users should be able to delete their accounts and companies should provide evidence why they have that button disabled or removed.

So in case of review the rule maybe could be: if the user is creating an account in your app, then. the user should have the option to delete their account from the app, unless evidence is provided why the account cannot be deleted because of legal reasons.

It clearly states that if you create the account in the app you have to be able to delete the account within the app.

In none of those cases are you creating the account within the app.

>In none of those cases are you creating the account within the app.

why not?

When have you been able to do a rental agreement through an app without signing paperwork?

You don't think rental customers create an account on the app to make their initial reservation, then sign the paperwork once they pick up the car?

Just create a separate "online account" that links to the other database.