Mate, I mentioned up above that the process by which I cancelled was a chat box that intermittently ate maybe three minutes. Not mentioned was I did it while cooking breakfast.

The best experience would have been no human intervention necessary, but for a process where someone was involved, it was incredibly straightforward. They gave me an offer, I refused it, and nobody had to be a dick about it and no phone calls were made.

Then that part has changed. I had to talk on the phone when I canceled about 8 years ago

Someone informed me in a different part of the thread that this apparently is the California cancellation experience from the New York Times, which I wasn’t sure of. Like I said above, I was expecting a button or link because that is more akin to how I actually signed up, but there you go.

Unfortunately that leaves the phone option as the remaining option for everyone else.