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Re:YouTube is banning anti-vaccine activists and blocking al... by oblio on Wednesday September 29, 2021 @04:06PM (#28699200)
I would argue it's much, much, worse than what you're saying. I mean this part:

> Google will never do it, because it would 1) require paying humans to do work, which is expensive, and 2) it wouldn't drive engagement and generate clicks.

Every regular business out there needs support. In the form of pre-sales, sales, post-sales, actual support folks, etc.

Google's entire business model is predicated on there being no meaningful human support.

If they're forced to implement the level of support their worldwide, what-they-consider-top-notch operation would actually require, their business model goes bust.

Ok, I'm probably exaggerating, but their profit margins would go down from ~25% to probably something like 5%.

They will <<never>>, ever do it, unless someone puts a legal gun to their head.

Re:YouTube is banning anti-vaccine activists and blocking al... by zanellato19 on Wednesday September 29, 2021 @05:22PM (#28700139)
Thats the biggest problem with all of this stuff. They designed their whole business to not pay people. Not only their margins would shrink, but the perceived value of the company would shrink _a lot_. They will never do it.
Re:YouTube is banning anti-vaccine activists and blocking al... by nobody9999 on Wednesday September 29, 2021 @11:03PM (#28702729)
>Every regular business out there needs support. In the form of pre-sales, sales, post-sales, actual support folks, etc.

While I'm not privy to YouTube's organizational structure, I'd be very surprised if their customers don't receive plenty of human support.

Note that you are not their customer. Advertisers are.

Re:YouTube is banning anti-vaccine activists and blocking al... by oblio on Thursday September 30, 2021 @02:41AM (#28703797)
The fact that they regularly ban accounts and publishers kinda of goes against that.

And I am a customer, I pay for their services.