In my personal experience NetApp support was excellent, but most of their customers were at least sane, computer literate, and able to communicate coherently. That situation does not obtain with the masses of Google users.

It's possible that Google could provide support, but they are also trying to create a reputation of providing infrastructure so reliable that the technology is simply finished and doesn't need support. They don't want to give the impression that they're giving up that battle.

I read a post like this every week. How can they possibly claim they’re winning the battle.

Who are their competitors for search, email, video, and cell phone?

I'll get comfortable.

Microsoft, Microsoft, TikTok, Apple

Google has something like 95%, 75%, 75% and 90% of each of those markets.